Love shopping at Wayfair... love the quality, price and service. I returned Porch Swing, no problem, easy return with chat customer service instructions. Great quality in everything I have purchased, arrives when it says its going to, Can't say enough good about this company. Ordered new Porch Swing. Great sale prices. Beautiful furniture and I've gotten lots of compliments. The Porch Swing originally came damaged. I called Wayfair while delivery guys were still there. They ordered a replacement and told me to keep the damaged one until the new one came. New one was delivered about 2-3 weeks later in perfect condition. Sometimes, people have to realize Wayfair is a fulfillment house--you place the order, they place it with the manufacturer and it is shipped from there.